07Support
Support
Reviewed September 4, 2026
Get help
Email us what you were trying to do and what happened instead. We aim to reply within one business day, Pacific time.
Common questions
I forgot my password.
On the sign-in screen, choose "Forgot password" and confirm the phone number on file for your account. You will get a reset link valid for 10 minutes. If the phone number does not match what we have on file, or you no longer have that number, email support and we will verify your identity another way.
Sign-in says "too many attempts."
After eight wrong password attempts within 15 minutes, an account is temporarily locked to protect it from being guessed into. Wait 15 minutes and try again with the correct password; a correct password always works even during that wait, so this only ever slows down a wrong guess.
A report will not build for my address.
If the app says the MLS feed is not answering, wait a few minutes and try again; that is a temporary outage on the data feed, not a problem with your account. If it says the address cannot be found, double-check the spelling and house number. If a real, existing address genuinely will not resolve, email support with the exact address you typed.
My off-market report shows dashes instead of real numbers.
This should not happen. ReportPoppy automatically pulls beds, baths, living square footage, lot size, and year built from the county assessor's public record for any off-market address it can find. If you see blanks or dashes, email support with the address; this is treated as a bug, not expected behavior.
A share link I sent isn't working, or shows old numbers.
A share link freezes the exact report that was on your screen the moment you clicked Share. If you have since run the property again with different criteria, the old link still shows the version you originally shared, on purpose, so a document already in a client's hands never quietly changes. Click Share again on the new run to update that same link to the new numbers. If a link shows an "expired" message and you believe it should not have expired, email support with the link.
I chose the Buyer and Investor Report and got a panel instead of the report.
The Buyer and Investor Report is part of the Signature plan. On the Agent plan, every other report type (Listing Presentation, Home Valuation, Comparables Report, Buyer Report) is included; upgrading to Signature unlocks the investor math, unlimited reports, your brand kit, and permanent share links.
I hit "You have used this month's 15 reports."
The Agent plan includes 15 new subject properties a month. Regenerating a report for a property you have already built this month is always free and does not count against that limit. Signature and Executive have no monthly limit.
How do I verify my real estate license?
License verification happens through your account. If your account shows as unverified, follow the on-screen prompt, or email support with your license number and state and we will help you get verified.
How do I cancel or change my plan?
Manage your subscription through the App Store or Google Play if you subscribed there, or through your OfficePoppy account settings if you subscribed through the suite. Email support if you are not sure which one applies to you.
Is my data shared with anyone?
No. ReportPoppy does not sell data and does not share it with advertisers. See the Privacy Policy for the full detail, including the one exception (the OfficePoppy suite sign-in service, which is part of the same product family).